So I paid my balance before it was all do on after pay thinking let me just get it out of the way why not I don’t need it. Here I am thinking I’ve used it before with other companies and I have never had a problem I should be good.
#MAC COSMETICS PAINT PORT WHAT IS IT FOR MAC#
I ordered online on December 18,2019 and made the mistake of paying with after pay and on top of that using MAC Cosmetics website. Shame on you MAC Cosmetics and if I were a person in your company with any authority I’d be pulling that phone conversation with Alyssa and I’d be firing her immediately for being so unprofessional to customers. I’m so beyond frustrated and I tell her that the last supervisor actually gave me his employee number and why can’t she and she jus kept saying that she processed the refund and nobody was higher than her! I got so upset that I just hung up! I’ve been buying MAC products for years and the amount of money I’ve put into this cosmetics line is really really high and normally I go and buy it in person cause I hate to wait and I didn’t want something like this to happen so the first time ever that I order online this is the treatment I get? I worked in customer service for several years and if I had an agent speak to a customer in the rude and unprofessional tone that supervisor Alissa did I would have made sure that she fix it immediately or she would have been packing up her desk right then and there! What is going on with your company when u don’t send out orders correctly or refunding money and allowing your agents to talk to your customers in such a rude and disrespectful manner? I’m going to get my refund back one way or another and I’m done with MAC Cosmetics after that which is such a shame because I buy so much of it on a very regular basis and truly enjoy the high quality of all the products, but I don’t enjoy being treated like crap so I’m going to discontinue putting my money into a makeup brand that clearly does not give a crap about the people that keep them in business. Then the tenth business day came and went so I call back and I’m told that I need to wait two additional days before they can look into the matter so I did and yet again NOTHING!!! So now I am understandably frustrated so I call back it’s now been 15 days since I first got the refund processed and I was not even willing to deal with anyone other than a supervisor so after being put on hold for what seems like forever I get a supervisor and she looks into the matter and tells me that she went ahead and processed my refund back to the original form of payment and it will take another 7-10 business days and this is when I get upset because I’ve already waited more than enough time and now I have to wait again and she tells me basically she did what she was willing to do that I should wait for a confirmation email but that will take a few days as well! Ok now I think my head is going to explode and I asked her what happens when I don’t get my refund again and she tells me that I can call back in and they will TRY and process my refund again! TRY? Really? So I ask for her boss and she argued that nobody is above her so I cannot speak to anyone else which I am not a total idiot so I know that’s not true and I tell her that I will get to the bottom of this one way or another and I want her employee number which should not be a problem since the last supervisor I dealt with was more than happy to give me his employee number and she tells me NO that nobody is higher than her she doesn’t answer to anyone so she will not give me her employee number. I was told by this supervisor that he did issue a refund and I would definitely get it back to the original form of payment in 7-10 business days and to make sure that he was giving correct information he even supplied me with his first name and employee number and I have to admit I hung up feeling confident that I would receive the refund.
#MAC COSMETICS PAINT PORT WHAT IS IT FOR FREE#
I ordered the 30 color pallet eyeshadow on the online store and when I got my order after arriving several days late all that was in the enormous box was nothing but black tissue paper and some kind of cheap free makeup bag! I was immediately on the phone with Mac to find out why then I found out that I may have ordered and paid for 30 colors but they were only sending 24 colors and I didn’t get any of it! After several times of me explaining what I needed I finally reached a supervisor that seemed competent and was told that he would issue my refund, and let me make this fact known I paid a little over a few hundred dollars so it was a good amount of money.